Reference

What We Hold and Why

This page sets out what i880 records when you open an account, what your bKash, Nagad and Rocket transfers leave behind, and how you ask us for a copy or a correction.

Account dataCookie choicesWallet referencesCopy requestsCorrection requests
i880 What We Hold and Why
ASK US DIRECTLY

Where to Send a Data Question

Privacy requests go to people, not a ticket black hole. Whichever channel you use, the same desk picks it up and answers in the thread you started, so you keep a written record. If we cannot confirm who is asking, we ask for one document — the mobile number on the account, or a wallet reference from a recent bKash, Nagad or Rocket transfer — before anything is released. Nothing moves silently.

In-account request Sign in, open Help from the side menu and pick Privacy request. Your account number attaches on its own, so we can trace the record without asking you to retype anything.
Live chat Use chat when the question is short — a wrong number, a cookie you want cleared, a copy request you have already sent. The agent can pass it to the privacy desk without you filing a second form.
Email, for the paper trail Longer requests belong in writing. Our mailbox address sits in your account footer and on the contact page; quote your account number in the subject line so it routes straight to the right desk.
HOW WE HANDLE IT

Cookies, Security and Retention Rules

Handling data well is mostly about small habits. We set session and preference cookies only; there is no third-party ad tag reading your wallet history. Sign-in uses a one-time code sent to the number on your account, and your wallet PIN is never stored, so a stolen copy of our records could not expose your bKash balance. Old game session logs drop off on a schedule we publish in the policy text. When the wording changes we date the new version and flag it inside your account, and you can ask what changed in plain words.

Cookies we actually set

A session cookie holds your sign-in while you switch from the sportsbook to a live table. A preference cookie remembers language and screen size. Clear both and you sign in again — nothing else changes.

Sign-in and device checks

Every sign-in sends a one-time code to the number on your account. Add a device you use often and it stays known; a new browser asks for the code again before the wallet opens.

How long records stay

Open accounts keep their transaction history. Close the account and we hold only what local rules require, then delete the rest on a set schedule instead of leaving copies in old backups.

Changes, and asking us why

When the policy text changes we date the new version and flag it inside your account. You can reply to that notice and ask what a clause means before you carry on using the wallet.

Privacy Questions From Bangladesh Accounts

The six questions below are the ones our support desk actually fields about data, usually during a wallet check or after a number change. Each answer is short on purpose — if something in your case needs a longer reply, the help form gets you a written one you can keep. We do not answer privacy questions over the phone or through a friend's account, since we cannot confirm who is asking.

The wallet reference number, the amount, the date and the mobile number you paid from. We do not store your bKash PIN, and no staff member can open your wallet.

Yes. Ask through the privacy request option under Help and we confirm you hold the account before sending a readable copy of your details, wallet references and sign-in records.

Our wallet partners see a transaction reference, never your PIN. Game studios such as Pragmatic Play receive a session token, not your name. Beyond that we share only where local law requires it.

Balance records stay for the period local rules ask for, then go. Game session logs and cookie data clear on a shorter schedule. Ask us and we will tell you which period applies to you.

Open Help, send a message with the number on file and the number you now use. We check the change against your account before it takes effect, then confirm it back to you.

No. Ours keep a session open and remember your language choice. Block them in your browser and you sign in more often — the lobby and your bKash, Nagad or Rocket deposits carry on working.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.